PRIVACY POLICY

Effective Date: October 25, 2026
Last Updated: October 25, 2026

1. Introduction

SILVERLAKE GLOBAL LLC ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, browse our products, make a purchase, contact customer support, or otherwise interact with our online services.

By using our website, you acknowledge that you have read this Privacy Policy. Where required by applicable law, we will obtain your consent before collecting or processing personal information.

2. Information We Collect

We may collect the following categories of information depending on how you interact with our website.

A. Personal Information

When you place an order, contact us, or use our website, we may collect:

• Full name

• Billing and shipping address

• Email address

• Telephone number

• Order details and purchase history

• Customer service messages and inquiries

• Other information you voluntarily provide

B. Payment Information

When you make a purchase, payment information is processed through the payment providers available at checkout.

We may receive transaction confirmations, payment status, billing details, and limited payment-related information necessary to process orders, issue refunds, prevent fraud, and maintain business records.

We do not intentionally store complete payment card numbers or card security codes on our own systems when these details are handled by third-party payment processors.

C. Technical and Usage Information

When you visit our website, certain information may be collected automatically, including:

• Internet Protocol (IP) address

• Browser type and device information

• Operating system

• Pages visited and products viewed

• Referring website or traffic source

• Date and time of visits

• Website interaction and usage data

• Cookies and similar tracking identifiers

3. How We Use Your Information

SILVERLAKE GLOBAL LLC may use the information collected for the following purposes:

• To process and fulfill customer orders

• To arrange shipping, delivery, and order tracking

• To send order confirmations and transactional notifications

• To process payments, refunds, returns, and exchanges

• To respond to customer inquiries and provide support

• To maintain and improve our website and services

• To detect and prevent fraud, unauthorized activity, and security incidents

• To maintain accurate accounting, tax, and business records

• To comply with legal obligations and enforce our terms and policies

• To send promotional communications where permitted by law and, when required, with your consent

• To understand website performance and improve the customer experience

We will not use personal information for purposes that are incompatible with this policy unless permitted or required by applicable law.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to improve functionality and understand how visitors use our services.

These technologies may help us:

• Remember shopping cart contents

• Maintain website sessions

• Store customer preferences

• Analyze website traffic and performance

• Improve website security

• Support advertising and marketing, where enabled

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website features.

Where legally required, we will obtain consent before using non-essential cookies or similar technologies.

5. How We Share Your Information

We do not sell your personal information for monetary consideration. We may disclose personal information to third parties when reasonably necessary for the following purposes.

Service providers: Website hosting providers, ecommerce platforms, payment processors, customer support providers, analytics services, and other vendors supporting our operations.

Shipping and fulfillment providers: Delivery companies, carriers, and fulfillment partners that help deliver orders.

Professional advisers: Accountants, auditors, lawyers, and other professional advisers where necessary.

Legal and regulatory authorities: Government agencies, courts, regulators, or law enforcement where disclosure is required by law or necessary to protect our rights.

Business transactions: In connection with a merger, acquisition, restructuring, financing, or sale of business assets, subject to applicable legal requirements.

We share only the information reasonably necessary for the relevant purpose, subject to applicable law and contractual safeguards.

6. Third-Party Services

Our website may use third-party services to support ecommerce operations, payment processing, website hosting, analytics, marketing, and shipping.

These third parties may process your information under their own privacy policies and terms of service.

We encourage you to review the privacy policies of third-party providers when interacting with their services. We are not responsible for the independent privacy practices of websites or services that we do not own or control.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing customer service, preventing fraud, resolving disputes, maintaining financial records, and meeting legal obligations.

The retention period depends on the type of information, its purpose, and applicable legal requirements.

When personal information is no longer necessary, we will take reasonable steps to delete, destroy, or anonymize it, subject to applicable recordkeeping obligations.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of information transmitted to or stored by us.

Customers should take reasonable precautions when sharing personal information online.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate personal information

• Request deletion of certain personal information

• Request a portable copy of certain information

• Object to or request restrictions on certain processing activities

• Withdraw consent where processing is based on consent

• Opt out of certain targeted advertising, sale, or sharing of personal information where applicable

• Appeal a decision concerning a privacy request where required by law

To exercise an applicable privacy right, contact us using the details in Section 15. We may request information to verify your identity and protect against unauthorized requests.

We will respond within the timeframes required by applicable law. We will not unlawfully discriminate against individuals who exercise their privacy rights.

10. U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable privacy laws.

Depending on the law and the circumstances, these rights may include access to personal information, correction, deletion, data portability, and opting out of certain processing activities, including targeted advertising or the sale or sharing of personal information.

Although we do not sell personal information for monetary consideration, certain advertising or analytics activities may qualify as a sale, sharing, or targeted advertising under particular laws.

Where applicable, you may submit a privacy request using our contact information below. We will handle requests and appeals in accordance with the laws that apply to our business.

11. Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13 without the authorization required by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us. We will investigate and take appropriate steps to delete the information when required by law.

12. International Data Transfers

SILVERLAKE GLOBAL LLC is located in the United States. Depending on your location and the service providers used by our website, your personal information may be processed or stored in the United States or other countries.

Data protection laws in those countries may differ from the laws in your jurisdiction. Where required by applicable law, we will implement appropriate safeguards for international transfers.

13. Do Not Track and Opt-Out Signals

Some browsers offer a "Do Not Track" setting. Because there is no universally accepted standard for responding to these signals, our website may not respond to every such setting.

Where applicable law requires us to recognize browser-based opt-out preference signals, we will process them in accordance with the relevant legal requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, service providers, or legal obligations.

Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. Where required by law, we will provide additional notice or obtain consent before implementing material changes.

We encourage you to review this Privacy Policy periodically.

15. Contact Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our handling of personal information, please contact us.

Company Name: SILVERLAKE GLOBAL LLC

We will make reasonable efforts to respond to privacy inquiries within the timeframe required by applicable law.